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Effective Date: 1 June 2026
Welcome to Divash Handcrafts ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, browse our products, or place an order.
By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue the use of our website.
This Privacy Policy applies to all visitors, customers, and users of Divash Handcrafts.
Divash Handcrafts is an Indian handmade brand based in Varanasi, Uttar Pradesh, India, offering handcrafted products including crochet flowers, crochet bouquets, crochet keychains, handmade gifts, and other artisan-crafted products.
Our goal is to provide a safe, secure, and enjoyable shopping experience while respecting your privacy and protecting your personal information.
We collect certain information when you interact with our website, create an account, place an order, contact customer support, or subscribe to our communications.
The information we collect generally falls into the following categories.
Depending on how you use our website, we may collect information such as:
You may choose not to provide certain information; however, doing so may prevent us from processing your order or providing certain services.
When you place an order, we may collect information including:
This information helps us process, ship, and manage your purchases efficiently.
Payments on Divash Handcrafts are processed securely through trusted third-party payment providers, including Razorpay.
Depending on the payment method selected, payment processing may include:
For your security, Divash Handcrafts does not store your complete credit card, debit card, or banking details on our servers. Payment information is processed securely by our payment partners in accordance with their own privacy and security standards.
You may voluntarily provide information when you:
We use this information solely to respond to your request, improve our services, or provide customer support.
When you visit our website, certain information may be collected automatically through your browser or device.
This may include:
This information helps us understand how visitors use our website and allows us to improve website performance and user experience.
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies are small text files stored on your device that help websites remember your preferences and improve functionality.
We may use cookies to:
Most web browsers allow you to manage or disable cookies through browser settings. Please note that disabling cookies may affect certain website features.
We use the information we collect for legitimate business purposes, including:
Your information is used to:
We use your information to:
Information collected from visitors helps us:
We may use your contact information to send:
We will only send promotional or marketing communications where permitted by law or where you have chosen to receive them. You may opt out of marketing emails at any time.
Your information may also be used to:
We may use or disclose your information where necessary to:
We will only disclose information when we believe such disclosure is required or permitted under applicable law.
Divash Handcrafts respects your privacy and does not sell, rent, or trade your personal information to third parties for their marketing purposes.
However, to operate our business and provide our services, we may share limited information with trusted third parties in the following situations.
To securely process online payments, we use trusted payment gateway providers such as Razorpay.
When you make a payment, certain information may be shared with the payment provider solely for the purpose of:
Payment information is handled according to the privacy and security practices of the payment provider.
To deliver your orders, we may share necessary shipping information with our courier and logistics partners.
This information may include:
This information is shared only to complete the delivery of your order.
We may use trusted third-party service providers to assist with:
These providers are permitted to access your information only as necessary to perform services on our behalf and are expected to protect your information.
We may disclose your information if required to:
Protecting your personal information is important to us.
We use reasonable administrative, technical, and organizational measures to help protect your information from:
Examples of security measures may include:
While we strive to use commercially reasonable safeguards, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
We retain your personal information only for as long as reasonably necessary to:
When personal information is no longer required, we will securely delete or anonymize it where reasonably practicable.
If you choose to subscribe to newsletters or promotional communications, we may occasionally send you information regarding:
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Please note that even if you opt out of promotional messages, we may still send important service-related communications such as order confirmations, shipping updates, and responses to customer support requests.
Depending on applicable laws, you may have certain rights regarding your personal information.
These rights may include the ability to:
To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy.
We will review and respond to your request within a reasonable time, subject to applicable legal requirements.
Our website is intended for customers of all ages, and there is no minimum age requirement to place an order.
However, we do not knowingly collect personal information from children in violation of applicable laws.
If a parent or guardian believes that a child has provided personal information without appropriate consent where required, they may contact us. We will review the request and, where appropriate, take reasonable steps to remove the information from our records.
Our website may contain links to third-party websites, social media platforms, or external services for your convenience.
Once you leave the Divash Handcrafts website, we are not responsible for the privacy practices, security, or content of those external websites.
We encourage you to review the privacy policies of any third-party websites before providing your personal information.
We may use website analytics tools to better understand how visitors interact with our website.
These tools may collect information such as:
The information collected is generally used in an aggregated or statistical form to improve website performance, user experience, and our products and services.
We do not use analytics data to identify individual visitors unless required for security or legal purposes.
Divash Handcrafts currently ships products only within India. However, as our business grows, we may expand our services to international customers.
If your personal information is transferred, stored, or processed outside your country in the future, we will take reasonable measures to ensure that your information receives an appropriate level of protection in accordance with applicable laws.
We may update this Privacy Policy from time to time to reflect changes in:
When significant changes are made, we will update the Effective Date at the top of this page.
Your continued use of our website after any updates constitutes your acceptance of the revised Privacy Policy.
By accessing or using the Divash Handcrafts website, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of your information as described herein.
If you do not agree with this Privacy Policy, please discontinue the use of our website.
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Varanasi, Uttar Pradesh, India, unless otherwise required by applicable law.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us using the details below:
Divash Handcrafts
We will make reasonable efforts to respond to your inquiries as promptly as possible.
You have control over how your personal information is used.
You may choose to:
We will make reasonable efforts to honor your requests, subject to applicable legal and business requirements.
This Privacy Policy applies to information collected through the official Divash Handcrafts website and related customer interactions.
It does not apply to information collected by third-party websites, payment providers, courier services, or other external platforms that may have their own privacy policies. We encourage you to review the privacy practices of any third-party services you use.
Thank you for trusting Divash Handcrafts.
Protecting your privacy is important to us, and we are committed to handling your personal information responsibly, securely, and transparently. As we continue to grow and introduce more handmade products, we will remain dedicated to maintaining your trust and providing a safe shopping experience.