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Effective Date: 1 June 2026
Welcome to Divash Handcrafts. These Terms & Conditions ("Terms") govern your access to and use of the Divash Handcrafts website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.
Divash Handcrafts is committed to providing high-quality handmade products and a safe shopping experience. Please read these Terms carefully before placing an order.
By using this website, creating an account, browsing our products, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy and any other policies published on our website.
These Terms apply to all visitors, customers, and users of the website.
Divash Handcrafts is an Indian handmade brand based in Varanasi, India, offering handcrafted products including crochet flowers, crochet bouquets, crochet keychains, handmade gifts, and other handmade products.
As our business grows, we may introduce additional handmade products such as wooden toys, home décor items, personalized gifts, and other artisan-crafted products.
There is no minimum age requirement to browse or place an order on our website.
By placing an order, you confirm that:
Our products are handmade with care and attention to detail.
Because every product is handcrafted, minor variations may occur in:
These natural variations are part of handmade craftsmanship and should not be considered defects.
Product photographs are intended to represent the product as accurately as possible. However, differences in screen settings, lighting conditions, and photography may cause slight color variations between the product image and the actual product.
We strive to provide accurate product descriptions, dimensions, materials, colors, pricing, and images.
However:
Minor typographical errors may occasionally occur.
Product colors may appear slightly different depending on your device.
Handmade products may differ slightly from the displayed images.
Customers are responsible for reviewing all product details, specifications, dimensions, and descriptions before placing an order.
If you have any questions about a product, we encourage you to contact our customer support before completing your purchase.
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
We reserve the right to:
Update product prices at any time without prior notice.
Correct pricing errors or inaccuracies.
Modify promotional offers or discounts.
Discontinue products whenever necessary.
Price changes do not affect orders that have already been successfully placed and paid for.
Divash Handcrafts accepts secure online payments through trusted payment partners, including Razorpay.
Supported payment methods may include:
Other payment methods supported by Razorpay
Your payment information is processed through secure payment gateways. Divash Handcrafts does not store your complete payment card details on its servers.
If a payment transaction fails or is declined, your order will not be processed until successful payment is received.
At present, Cash on Delivery (COD) is not available.
As a handmade business, each product requires time, materials, and craftsmanship to prepare. Unfortunately, COD orders often result in fake orders, refused deliveries, or unsuccessful deliveries, causing unnecessary losses to small businesses.
To ensure fair service for all customers and to support our artisans, we currently accept prepaid orders only.
We appreciate your understanding and cooperation.
Divash Handcrafts currently ships products within India only.
We may expand our shipping services to international destinations in the future. Any changes to our shipping coverage will be updated on our website.
Shipping charges, if applicable, will be displayed during checkout before your order is confirmed.
We partner with reliable courier services to deliver your handmade products safely and efficiently.
Once your payment is successfully received, we begin preparing your order.
As many of our products are handmade, additional preparation time may occasionally be required. If there is a significant delay, we will notify you using the contact information provided with your order.
Most orders are delivered within 6–7 business days after dispatch, depending on the delivery location.
Please note that delivery times are estimates and may vary due to factors beyond our control, including:
Divash Handcrafts is not responsible for delays caused by courier companies or events beyond our reasonable control, but we will make every effort to assist you in tracking your shipment.
Once your order has been shipped, you may receive shipment confirmation along with tracking details through email, SMS, or WhatsApp (where available).
Customers are responsible for providing a valid email address, phone number, and shipping address to ensure smooth delivery and communication.
You may request cancellation of your order before it has been processed or shipped.
Once an order enters production, packaging, or has been handed over to the courier, cancellation may no longer be possible because handmade products require time, materials, and labor to prepare.
If your cancellation request is approved before processing begins, any eligible refund will be issued using the original payment method.
Due to the handmade nature of our products, we generally do not accept returns simply because a customer changes their mind, no longer wants the product, or ordered the wrong item.
Before placing an order, customers are advised to carefully review:
Placing an order indicates that you have reviewed and accepted the product details.
We will gladly assist you if you receive:
To request a replacement, you must:
Our support team will review your request and determine whether it qualifies for a replacement.
We reserve the right to decline claims that do not meet these requirements or where sufficient evidence is not provided.
The following items are generally not eligible for return or replacement:
If a replacement cannot reasonably be provided for an approved claim, Divash Handcrafts may, at its sole discretion, offer a full or partial refund through the original payment method.
Refund processing times depend on the payment provider or bank and may take several business days after approval.
Customers are responsible for providing an accurate and complete delivery address, including the correct PIN code and contact number.
Divash Handcrafts is not responsible for delays, additional charges, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
If a package is returned to us because of an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply for reshipment.
If a customer refuses to accept a prepaid order without a valid reason after it has been shipped, Divash Handcrafts reserves the right to refuse future orders from that customer or take other appropriate action to protect the business from unnecessary losses.
At present, Divash Handcrafts ships only within India.
If international shipping becomes available in the future, additional shipping charges, customs duties, import taxes, and local regulations may apply. Customers will be responsible for complying with the import laws and charges applicable in their destination country.
All content available on the Divash Handcrafts website, including but not limited to:
is the exclusive property of Divash Handcrafts or its licensors and is protected under applicable intellectual property and copyright laws.
You may not copy, reproduce, modify, distribute, publish, sell, or use any content from this website without obtaining prior written permission from Divash Handcrafts.
Unauthorized use of our intellectual property may result in legal action.
By using our website, you agree to:
You agree not to misuse the website or interfere with its normal operation.
Users must not:
Violation of these Terms may result in suspension of access, cancellation of orders, and legal action where appropriate.
All products displayed on our website are subject to availability.
We reserve the right to:
If an order cannot be fulfilled because a product is out of stock or unavailable, we will notify you and, where applicable, process an appropriate refund.
From time to time, Divash Handcrafts may offer:
These promotions:
We reserve the right to cancel promotions that are misused or obtained through fraudulent means.
Our website may use or integrate third-party services, including payment gateways, shipping providers, analytics tools, and other service providers.
Examples include secure payment processors and courier partners.
Divash Handcrafts is not responsible for the policies, practices, or performance of third-party websites or services. Your use of such services is subject to their respective terms and privacy policies.
While we strive to provide accurate information and a reliable shopping experience, the website and all products and services are provided on an "as is" and "as available" basis, to the fullest extent permitted by law.
We do not guarantee that:
We make reasonable efforts to ensure the accuracy of product information but cannot guarantee that every detail will always be completely error-free.
To the maximum extent permitted by applicable law, Divash Handcrafts, its owners, employees, partners, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
Our total liability, if any, shall not exceed the amount paid by the customer for the specific order giving rise to the claim.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.
You agree to indemnify and hold harmless Divash Handcrafts, its owners, employees, affiliates, and service providers from any claims, losses, liabilities, damages, costs, or expenses arising out of:
Divash Handcrafts shall not be held responsible for delays or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to:
In such situations, our obligations will be suspended for the duration of the event.
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from or relating to these Terms, the website, or any purchase made through Divash Handcrafts shall be subject to the exclusive jurisdiction of the competent courts located in Varanasi, Uttar Pradesh, India, unless otherwise required by applicable law.
Divash Handcrafts reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
Updated versions will be published on this page with a revised Effective Date where appropriate.
Your continued use of the website after any changes constitutes your acceptance of the revised Terms.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
Failure by Divash Handcrafts to enforce any provision of these Terms shall not be considered a waiver of our right to enforce that provision or any other provision at a later time.
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Replacement Policy, and any other policies published on our website, constitute the entire agreement between you and Divash Handcrafts regarding your use of the website and the purchase of our products.
They supersede all prior communications, understandings, and agreements relating to the same subject matter.
If you have any questions regarding these Terms & Conditions or require assistance with your order, you may contact us using the details below:
Divash Handcrafts
Address: Varanasi, Uttar Pradesh, India
Email: care@divashhandcrafts.in
Phone: +91 7376768016
We aim to respond to customer inquiries as quickly as possible during our regular business hours.
Thank you for choosing Divash Handcrafts.
We sincerely appreciate your trust in our handmade products and your support for artisan craftsmanship. Every purchase helps us continue creating unique handmade items with care, creativity, and dedication.
We look forward to serving you with beautiful handcrafted products for years to come.