Return & Replacement Policy

Effective Date: 1 June 2026

At Divash Handcrafts, every product is carefully handcrafted with love and attention to detail. Because our products are handmade, we encourage customers to carefully review the product description, dimensions, colors, and images before placing an order.

This Return & Replacement Policy explains when a replacement may be provided and the conditions that must be met.

1. Our Return Policy

As our products are handmade, we generally do not accept returns due to a change of mind or personal preference.

Returns will not be accepted for reasons such as:

• You no longer want the product.
• You ordered the wrong product.
• You did not read the product description before placing your order.
• You expected a different size without checking the dimensions.
• You changed your mind after placing the order.
• Minor differences in handmade products, including slight variations in color, shape, size, or finishing.

We strongly recommend reading the complete product description before making a purchase.

2. Replacement Eligibility

We will gladly assist you if you receive any of the following:

• A damaged product.
• The wrong product.
• The wrong color.
• The wrong size (where applicable).
• A missing item from your order.
• A product that is significantly different from what you ordered.

If your request meets the conditions outlined in this policy, we will review your claim and arrange a replacement where appropriate.

3. Mandatory Unboxing Video

To protect both our customers and our business from fraudulent claims, a clear, continuous unboxing video is mandatory for all replacement requests involving:

• Damaged products
• Wrong products
• Wrong color
• Wrong size
• Missing items

The video must:

• Show the sealed package before opening.
• Clearly display the shipping label.
• Record the complete unboxing process without any cuts, pauses, or edits.
• Clearly show the product(s) received.
• Clearly capture any damage, missing item, or incorrect product.

Replacement requests submitted without a valid continuous unboxing video may be rejected.

This policy helps us verify claims with our courier partners and maintain a fair process for all customers.

4. Time Limit for Reporting Issues

If your order qualifies for a replacement, you must contact us within 48 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• The mandatory unboxing video.

Claims submitted after 48 hours may not be eligible for review.

5. Non-Returnable & Non-Replacement Items

The following situations are not eligible for return or replacement:

• Change of mind.
• Ordered by mistake.
• Incorrect product selected by the customer.
• Failure to read the product description.
• Minor handmade variations in size, shape, color, texture, or finishing.
• Damage caused after delivery due to misuse, accidents, improper storage, or improper handling.
• Products that have been used, washed, altered, repaired, or modified.
• Customized or personalized products (if offered in the future), unless they arrive damaged or incorrect.

6. Replacement Process

If your request is approved, our support team will:

1. Review your submitted evidence.
2. Verify the claim.
3. Confirm your eligibility.
4. Arrange a replacement product where applicable.

Replacement processing times may vary depending on product availability and your delivery location.

7. Refund Policy

Our primary resolution is replacement.

If a replacement is not possible due to stock availability or other circumstances, Divash Handcrafts may, at its sole discretion, offer a full or partial refund through the original payment method used for the purchase.

Approved refunds may take several business days to appear in your account, depending on your bank or payment provider.

8. Situations Beyond Our Control

We are not responsible for product damage or issues caused after successful delivery, including but not limited to:

• Improper use.
• Accidental damage.
• Water exposure.
• Fire.
• Pets.
• Children.
• Normal wear and tear.
• Improper storage.

9. Our Handmade Promise

Every product at Divash Handcrafts is individually handcrafted.

Unlike machine-made products, handmade items may naturally have slight variations in:

• Stitch pattern
• Yarn texture
• Color tone
• Shape
• Measurements
• Finishing

These variations are not manufacturing defects and are part of the uniqueness and charm of handmade craftsmanship.

10. Contact Us

If you need assistance regarding your order or wish to request a replacement, please contact us.

Divash Handcrafts

• Email: care@divashhandcrafts.in
• Phone: +91 7376768016
• Address: Varanasi, Uttar Pradesh, India

Our customer support team will be happy to assist you.

Thank You

Thank you for choosing Divash Handcrafts.

We sincerely appreciate your trust in our handmade products. Our goal is to provide high-quality craftsmanship and excellent customer service while maintaining a fair and transparent replacement process for all customers.